Team Handbook

Welcome to New You
Cosmetic Centres

The number one med spa in Canada — where results are the only service we sell. This handbook is everything you need to speak about us with confidence: who we are, every treatment we perform, and what our clients have just been promised.

15 years

Leading medical aesthetics in Canada

Clinics across the Greater Toronto Area

Cosmetic injectables provider in Canada

700+

Non-surgical BBL patients treated safely

750,000ml

Of filler treatments performed

Services across 6 categories

Welcome, everyone

Staff members like yourself are New You’s most valuable resource

We’re glad to have you as part of our team. This handbook exists so you never have to guess — what we believe, how we behave, what we sell, and what is expected of you on every shift.

One major goal

Here at New You, success is measured through customer satisfaction, and we have one major goal:

“Every client leaves satisfied.”

Who we are

Fifteen years of not following the industry — leading it.

New You Spa is a leading provider of laser aesthetics, skin rejuvenation and anti-aging solutions. For 15 years we haven't just been part of the medical aesthetics industry — we've been leading it. Our philosophy is different because our promise is bigger.

We are the number one cosmetic injectables provider in Canada, working directly with manufacturers rather than through distributors — with experts who teach the experts. That is why we can offer premium German-made Amalian® fillers and bring exclusive European techniques like the Signature Non-Surgical BBL to Canada before anyone else.

What we stand for

The guide to conquering aging and looking years younger

These four pillars are how we talk about New You — to clients, on the phone, and in every consultation. Learn them before your first shift.

Our Core Philosophy

We don't sell services. We deliver results.
Your results are our reputation.
Clients come first.

Our Global Innovation

We travel the globe, so you don't have to.
We bring the world's best kept beauty secrets right to you.
We don't follow trends. We start them.

Our Unbreakable Promise

Our guarantee is simple: your complete satisfaction.
Treat to Complete. It's our promise to you.

The New You Difference

More than a clinic. We're the source.
From our client to our ambassador — that's the journey.
We don't just offer treatments; we create experiences.

Mission & Vision

To make clients feel that their satisfaction is the most important thing to New You staff.

Uncompromising Quality

Exceptional quality means surpassing each client's highest level of expectation.

Enduring Culture

The Golden Rule: treating others — clients, business partners, suppliers, employees — as one would wish to be treated.

What We Believe

Our greatest asset and the key to our success is our people. We believe that each of us needs a sense of dignity, pride and satisfaction in what we do. Because satisfying our clients depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other's contribution and importance.

How We Behave

We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our clients, customers, business associates and colleagues, we seek to deal with others as we would have them deal with us.

The New You Difference

We are not simply more affordable. We are just much better.

New You is a totally different kind of med spa, providing bespoke aesthetic services using the most advanced technologies available. We have a suite of superior technologies that is unmatched anywhere in the world, for about what the other guys charge for the old stuff.